Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Ecommerce

Leveraging Artificial Intelligence and Machine Learning in E-commerce Development

Tips to Selecting the Right Wholesale Commerce Solution for Distributors

Eight Questions Online Retailers Should Ask before Outsourcing Customer Service

E-Commerce Payments: 5 Ways to Reduce Costs

E-Commerce Customer Service Best Practices

5 Best Practices to Improve Customer Service Experience in Ecommerce

11 Ways an Ecommerce Business Can Give Excellent Customer Service

Omnichannel eCommerce for SMBs: How to Do It Right

Top 5 Ways to Boost Customer Experience on Your eCommerce Website

Strong Customer Authentication: Three Things Every Merchant Needs to Know

Successful Ecommerce Shipping Strategies: The Key to Happy Customers

10 Tips to Gain Customer Loyalty for Your Ecommerce Business

Top Shopify Customer Support Apps for October 2020

5 Ways Brands use eCommerce Data to Improve Their Customer Service

5 Reasons Why Customer Service Is So Important for Online Businesses

AI in Ecommerce: Personalization and Beyond

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

How Brands Can Build Customer Trust of Chatbots: Make Them Smarter

Customer Connect Expo 2025
Subscribe




Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025