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Ecommerce

Leveraging Artificial Intelligence and Machine Learning in E-commerce Development

Tips to Selecting the Right Wholesale Commerce Solution for Distributors

Eight Questions Online Retailers Should Ask before Outsourcing Customer Service

E-Commerce Payments: 5 Ways to Reduce Costs

E-Commerce Customer Service Best Practices

5 Best Practices to Improve Customer Service Experience in Ecommerce

11 Ways an Ecommerce Business Can Give Excellent Customer Service

Omnichannel eCommerce for SMBs: How to Do It Right

Top 5 Ways to Boost Customer Experience on Your eCommerce Website

Strong Customer Authentication: Three Things Every Merchant Needs to Know

Successful Ecommerce Shipping Strategies: The Key to Happy Customers

10 Tips to Gain Customer Loyalty for Your Ecommerce Business

Top Shopify Customer Support Apps for October 2020

5 Ways Brands use eCommerce Data to Improve Their Customer Service

5 Reasons Why Customer Service Is So Important for Online Businesses

AI in Ecommerce: Personalization and Beyond

Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks

How Brands Can Build Customer Trust of Chatbots: Make Them Smarter

Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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