Can Artificial Intelligence (AI) really deflect calls away from the contact centre? Henry Jinman of EBI.AI outlines 7 reasons why conversational AI holds the answer..

Jamie MacSween of Puzzel shares his thoughts on why email is important in contact centres and how to use automated ticketing to resolve a sharp influx of customer enquiries..

Utilizing Bluetooth Tracing Technology, Contact Harald is giving businesses a new way to keep their employees and customers protected with one simple proximity tracking card..

Monitoring the Voice of the Customer (VoC) should be one of the ongoing projects in any service program. One way to achieve this is to perform a customer feedback survey..

Alon Ghelber, Chief Marketing Officer at Revuze reveals why the more customer engagement you have the more likely your customers will shop with you in the long run..

Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent..

Revuze has created an innovative solution to acing marketing research using AI technology to analyze product listings and track customer reactions..

Mads Fosselius, Founder and CEO of Dixa explains how to create an environment where customer service agents feel empowered to do their best work..

As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete..

When it comes to providing the best possible service to your customers, the people you hire make all the difference. Here are five basic skills your CSRs cannot be without..

A good driver has the communication and customer care skills to maintain a professional and friendly manner in their day to day role, as well as acting as a human connection..

Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for successful remote onboarding of call centre staff..

The sudden need to enable remote working has impacted all companies and operations, and customer service is no different. Jonathan Mobbs of Maintel explains..

As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from the power of Artificial Intelligence. .

As millions of pounds are lost to Coronavirus scams, Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments..

The coronavirus pandemic has drastically impacted every sector and industry, perhaps none more so than the customer service job family..

The marketing landscape is constantly changing and evolving. Nowadays customers want ‘immediate’, whether that’s immediate results, immediate satisfaction, or immediate blame..

Critizr’s customer feedback technology will now integrate with Google’s Business Messages, meaning customers can now contact and hold rich conversations with their local businesses in real-time..