Red Box has partnered with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses..

It’s that time of the year again, the leaves are changing from green to gold and red, there’s a chill in the air and it’s time to celebrate… It’s Customer Service Week!

The coronavirus brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress..

Ford Motor Company CFO Tim Stone announced today that he will join ASAPP Inc., the research-driven artificial intelligence company advancing the future of productivity and efficiency in customer experience (CX)..

A satisfied customer is a happy customer and by understanding the benefits of six sigma you will be one step closer to improving the customer experience and achieving customer loyalty..

The customer experience your company provides to customers can’t simply be quantified in the number of sales, but can be measured at all phases of the customer experience..

There is no denying that the Erlang formula is a tried and tested predictor for linear customer journeys, but does it have the flexibility to remain accurate? Liam Hastie at Simul8 investigates..

What should business leaders take into consideration when evaluating Conversational AI solutions? Jessica Gopalakrishnan, Senior Director of Marketing at Cognigy explains..

Exciting new capability provides an added secure payment option for PCI Pal customers, allowing callers to speak payment details securely..

Join us for the next free customer service webinar: Building the Ultimate Workforce – train, motivate and empower agents to strengthen customer loyalty and boost revenue..

mGage, a leading global mobile messaging provider, has launched the first-of-its-kind solution to bring Mobile Payments within the Rich Communication Services (RCS) channel..

Bryan Horn examines the state of customer service today and provides three ways to reduce customer frustration and promote positive outcomes..

Producing valuable content and sharing expertise can in itself be a form of customer service that will build a sense of trust towards your business..

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains..

Businesses no longer have to choose between clunky email ticketing systems that work for their team and the modern, messenger-based experience customers demand..

Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange..

Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams..

Magnus Geverts of Calabrio shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions..