What you say as a Customer Service Professional is key to increasing customer satisfaction. This article focuses on what you should say..
Call centres, contact centres, help desks, etc., not all are bad. Likewise, not all are good..
Customer service software enables an organization to manage and track customer relationships and provide customer support. Learn more in this article..
When it comes to setting out on your quest to find a job as a Customer Service Manager, it pays to construct a professional looking resume. Not only will a good resume capture your skills and experience on paper for your prospective employer to consider; it will give you a real confidence boost by reminding [...]
Customer service – especially when it is delivered both professionally and consistently – will beat price both as a customer retention and as a customer attraction tool just about every time. But customer service is not always what its name would imply..
Tell me about your employees who are 25 years of age and younger” is a favorite question of mine during one of my workshops, “Communicating and Managing the X and Y Generation Employee..
When I was at Lands’ End, Fortune Magazine did an article on us called, “Getting Customers to Love You.” The big revelation about why we were loved was that we could be counted on..
If your company is really about customer service, you do not want to stop providing service to customers just because they decide not to do business with you..
Jerry King customer service cartoons to lighten your day!
Customer service expert Shep Hyken comments on a recent J.D. Power and Associates customer service survey..
Sometimes giving good customer service doesn’t have to cost a fortune..