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Manager’s Toolbox

Why Making Your Employees Happy Will Grow Your Bottom Line

4 Powerful Ways to Keep Your Team Motivated

How to Improve Your Leadership Aptitude

Evolving from Manager to Leader: How to Develop Leadership Presence

Hire for Differences That Give You Added Strengths

Leadership is Key to Harnessing the Power of Teams

Is Your Leadership Limiting Your Growth?

8 Change Leadership Strategies for Sustainable Results

Four Skills for Open-Door Leaders

3 Ideas to Boost Employee Retention

The Power of Constructive Impatience – A Key to Resiliency

Does Being Disorganized Make You less Effective?

5 Characteristics of Reaching Your Goals

7 Downfalls of First Time Managers and How to Avoid Them

Listen Before You Leap: Why Careful Reflection Should Precede Purposeful Action

Three Buckets of Courage: Understanding Courageous Behavior in the Workplace

Ordinary People, Extraordinary Risks

When the Going Gets Tough

How to Turn Stale Managers Into Stars

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
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Customer Service News

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Knowledge Base

  • How Satisfied Are Customers With Amazon?
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  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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