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Knowledge Base

5 Common Personal Injuries That Happen in Fort Worth

Top Nine Degrees for Aspiring Writers in 2023

4 Steps To Take Your Business To The Next Level

4 Ways to Use Technology for the Best Customer Service and Satisfaction

Making Smarter Pricing Decisions With Price Intelligence: A Beginner’s Guide

10 Tips to Help You Write Effective Customer Service Letters to Clients

Best AI Writing Tools to Write Better Customer Service Emails

5 Ways Updated Equipment Can Enhance Customer Satisfaction

Funeral Home Lead Generation Methods

6 Key Features That Help Life Coaches Deliver Excellent Results

Engage Your Customers With Social Media Content That Educates Them About Your and Your Product: Here’s How

Running a Business Has Never Been Easier When You Can Outsource These Business Processes

How to Improve Your Reference Program for Your B2B Company

4 Keys to Finding the Right Customs Broker

Power of Customer Insights: Strategies to Increase Your Return on Investment

How Customer Service Impacts Airport User Satisfaction

5 Tips for Ensuring Secure Cloud Access with a CASB Solution

How to Plan and Execute a Successful Fundraising Event

The Benefits of Implementing Online Ethics Training at Your Company

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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