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Knowledge Base

The Ultimate Guide to Achieving Data Resiliency Against Disruptions and Challenges

What You Need to Know About the Different Types of Courier Services

5 Common Personal Injuries That Happen in Fort Worth

Top Nine Degrees for Aspiring Writers in 2023

4 Steps To Take Your Business To The Next Level

4 Ways to Use Technology for the Best Customer Service and Satisfaction

Making Smarter Pricing Decisions With Price Intelligence: A Beginner’s Guide

10 Tips to Help You Write Effective Customer Service Letters to Clients

Best AI Writing Tools to Write Better Customer Service Emails

5 Ways Updated Equipment Can Enhance Customer Satisfaction

Funeral Home Lead Generation Methods

6 Key Features That Help Life Coaches Deliver Excellent Results

Engage Your Customers With Social Media Content That Educates Them About Your and Your Product: Here’s How

Running a Business Has Never Been Easier When You Can Outsource These Business Processes

How to Improve Your Reference Program for Your B2B Company

4 Keys to Finding the Right Customs Broker

Power of Customer Insights: Strategies to Increase Your Return on Investment

How Customer Service Impacts Airport User Satisfaction

5 Tips for Ensuring Secure Cloud Access with a CASB Solution

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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