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Knowledge Base

Top Tips to Build Customer Trust and Credibility In 2023

Taking Control of Document Versions: Leveraging DMS for Efficient Document Management

What is the Difference Between Retail and Institutional Investor Customer Service?

Why You Need Software Automation for Your Fashion Business

How Customer Support Can Boost Player Engagement in Online Casinos

The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch

6 Career Support Resources That Can Help You in Your Job Search

Can You Improve Your Firm’s Approach To Internal Emails?

Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

Ensuring Patient Privacy: The Importance of HIPAA Compliance in Medical App Development

Ten Ways Peer-To-Peer Lending Companies Can Provide Exceptional Customer Service

Five Ways Art Shops Can Improve Their Customer Service

Ideas for After Work Social Events in New York

Tips to Make Your Workplace Environment Better for Employees

How QR Code Scanners are Revolutionizing the Retail Industry

The Role of an Employer of Record in International Expansion: Key Considerations

How Forex Companies Can Improve Their Customer Service

The Ultimate Guide to Achieving Data Resiliency Against Disruptions and Challenges

What You Need to Know About the Different Types of Courier Services

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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