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Customer Service News

TheLoops Secures $8.75M in Seed Funding to Reinvent Support Operations for Modern SaaS Businesses

PCI Pal Publishes Payments: The Future of Security and CX Whitepaper

Calabrio Extends Cloud Workforce Engagement Management Capabilities in Southeast Asia

Yext Adds New Zendesk Integrations to Bolster Customer Support Offerings

Avtex Hires Brian Lannan as Vice President of Retail Experience

Tom Peace Appointed MD of The Loyalty People

Contact Centre Agent Productivity and Satisfaction Directly Tied to Customer Sentiment

PCI Pal Solutions Now Available as a Premium App on Genesys Appfoundry

Europa Reveals £1m Infrastructure Investment

New Research Shows That Smart Sellers Can Step in to Avoid 9 Out of 10 Bad Reviews

Europa Reveals Leoclear

Capita Expands Partnership with Southern Water to Deliver New Customer Service Technology

Halfords Deploys 8×8 SecurePay Powered by PCI Pal

ControlUp Launches Work-From-Anywhere Platform to Maximize Productivity for Today’s Distributed Workforce

Workbooks Adds Enhanced Data Quality Capabilities to Its CRM Suite

Connect Assist Launch First Sign Contact Centre Service

Customer Experience Disruptor Dixa Expands Operations in the US to Fix Broken Customer Service Market

British Horse Society Charity Selects PCI Pal to Manage Secure Payments

Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution