Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business.
Working with schools, colleges and universities, Greenskape provides a range of services including grass cutting, line painting, tree surgery and outside cleaning. Since implementing the complete job management platform from BigChange, Greenskape has secured several new contracts and is planning to expand its operation into new geographical areas with new regional service centres.
“We are a third generation, family run business that has a reputation for quality,” commented Nat Wigley, Greenskape Groundcrew. “However, before BigChange we didn’t use the latest technology. When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting.
“We looked at a few systems, but they were overly complicated and expensive,” he continued. “So, following a recommendation from a multi-million pound local business in a parallel industry, we approached BigChange. From the outset we have been impressed with their friendly professionalism and they have been with us at every step. From sales and onboarding who made sure we got up and running to Road Crew who make sure we stay that way; nothing is too much trouble.”
Using the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management. From any internet enabled device managers can see where crews are, where they have been and where they are due next. Advanced scheduling tools have improved operating efficiencies and reduced costs, which in turn has reduced emissions from vehicles and equipment. The company has also invested in new battery powered equipment and is looking at electric vehicles to further enhance their green credentials.
The online customer portal from BigChange has also had a big impact for Greenskape, distinguishing them from their competition. Using the online facility Greenskape’s customers can see what work has been done, when and by who. This insight is potentially important for safeguarding and allows customers to review forthcoming schedules to see how these might impact on busy educational timetables.
“With BigChange we can dare to dream!” Wigley concluded. “We were told the portal would win us business and it has. We can now go head-to-head with larger competitors and are actively planning to expand the business a process that BigChange supports as it allows us to visualise different scenarios and we know it will grow with us.”
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,800 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate platform, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com