Airline Staff Get Bonus for Helping Customers

American Airlines pay USD 150 performance bonus.

American Airlines has announced it has paid 71,000 employees a bonus of about USD 150 each for helping meet its customer service goals.

The award was made because staff had met 3rd quarter customer service goals. Performance improved by 7 percentage points over last year.

The bonus, known as the customer experience reward payout, will cost USD 10.6 million in total.

The service related bonus makes up part of are part of an American Airlines incentive plan that allows employees to top-up their salary for raising on-time and customer experience ratings.

Its reported that American Airlines has paid out USD 35.1 million to employees for achieving customer satisfaction goals.

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