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Video

Empowering People: Interview with Leigh Hopwood, CEO, CCMA

Empowering People – Microsoft Interview

How to Create Engaging Customer Service Videos

5 Customer Service Training Videos that Won’t Cost You a Penny

Using Video to Improve Customer Service

Customer Connect Expo 2025
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Latest Articles

  • How to Identify Friction Points with Customer Journey Analytics
  • How Predictive Routing Transforms Customer Experience Management
  • Trailways Ranked Among Top 3 Best Bus Services in the U.S. by USA Today
  • How to Create Smart Customer Journeys with AI [2025 Guide]
  • Top 10 Customer Complaint Software Tools for Exceptional Service

Customer Service News

  • Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments
  • 2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders
  • Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI
  • AI Receptionist (AIR) Now Generally Available from RingCentral
  • SAP Unveils New Cloud POS System to Enhance Retail Operations

Knowledge Base

  • SkyCrown Casino Review for Australia 2025: Is It Worth Playing?
  • How Billing Systems Drive Revenue Efficiency: Aligning Engineering with Finance Goals
  • Boaboa Casino Security: Key Rules for Login and Data Protection
  • Can AI Really Manage Your Construction Site?
  • Why Czech Players Choose Kajot Casino: 5 Key Reasons

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
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