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Customer Service Manager

How to Get and Keep the Best Customer Service Managers

Qualifications and Skills for a Career in Customer Service Management

Training Solutions That Can Improve Your Customer Service Management Style

Tips For Being an Effective First-Time Customer Service Manager

5 Habits of Exceptional Customer Service Managers

Where Are Your Standards? Why Every Company Needs a Director of Customer Experience

5 Challenges Customer Service Managers Face Today

Two Questions Every Customer Service Manager Should Be Asking

5 New Customer Behaviors All Customer Service Managers Need to Know

8 Tips for Successful Customer Service Management

5 Ways to Become a Great Customer Service Manager

Role of the Customer Service Manager: Motivating People

7 Tips for Customer Service Managers

Time Management Skills for Customer Service Managers

Definition of Customer Management

Customer Service Manager Resume – Tips for Writing the Perfect Curriculum Vitae

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Latest Articles

  • How AI and Automation Are Already Delivering Enhanced Contact Centre Advisor Performance
  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers
  • Enjoy a Slice of Customer Data Analytics Pi (e)

Customer Service News

  • Macaw Security Boosts Efficiency with BigChange Mobile Tech
  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center
  • Ringover to Exhibit at the Recruitment Agency Expo 2023
  • Darlington Borough Council Secures Contact Centre Payments With PCI Pal

Knowledge Base

  • Understanding the Importance of an Employee Handbook and How to Write It
  • The Best Ways to Improve Customer Relationships
  • 3 Essential Tips To Enhance The ECommerce Customer Experience
  • Bonuses at Casino Red Dog: How to Get Free Spins and Other Offers?
  • How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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