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Customer Service Manager

How to Get and Keep the Best Customer Service Managers

Qualifications and Skills for a Career in Customer Service Management

Training Solutions That Can Improve Your Customer Service Management Style

Tips For Being an Effective First-Time Customer Service Manager

5 Habits of Exceptional Customer Service Managers

Where Are Your Standards? Why Every Company Needs a Director of Customer Experience

5 Challenges Customer Service Managers Face Today

Two Questions Every Customer Service Manager Should Be Asking

5 New Customer Behaviors All Customer Service Managers Need to Know

8 Tips for Successful Customer Service Management

5 Ways to Become a Great Customer Service Manager

Role of the Customer Service Manager: Motivating People

7 Tips for Customer Service Managers

Time Management Skills for Customer Service Managers

Definition of Customer Management

Customer Service Manager Resume – Tips for Writing the Perfect Curriculum Vitae

Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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