If you are striving to compete or even become the market leader, these customer service tips will help you make the necessary improvements.
In this multichannel world, it’s important to make sure your customers understand how important they are.
Richard McCrossan, Strategic Business Director at Genesys shares his list of New Year Resolutions.
Take a look at how the customer experience is affected by an organization’s core values.
Some lessons on how to create legendary and memorable customer service.
For organizations keen to prioritize their customer service technology activities, these should be the key areas of focus.
Retailers continue to shrink physically and grow virtually. It’s a trend that promises many more unhappy returns this Holiday Season, and beyond. Here are three rules to ensure customers experience happy holiday shopping.
To help customer service teams improve conversations, Chris Bijou has developed a list of 10 traits possessed by the best customer service representatives.
Read about some of the difficulties faced when providing excellent service—and how to overcome them.
What we do today has a long-term effect for both the customer and our company.
Here are some myths regarding customer service that may be stopping your customers from being loyal to you for life.
Most companies want to increase the quality of their customer service – do you?
Have you ever wondered what your customers really want? Here are 5 things that they may be looking for.
A three step process for making your business customer-friendly and build the relationships critical for customer loyalty.
John Tschohl is inspired by one of the world’s leaders in customer service—online retailer, Amazon.com. In this article John suggests we follow Amazon’s example and take the lead in serving our customers.
Your CRM system does a lot for your business, but you can help make it do more with a few simple upgrades. Learn how in this article.
Why the combination of customer interactions can add up to an overall amazing customer experience.
Let’s go back to basics by taking a closer look at the principles of customer service.
It was the best of stores, it was the worst of stores. An interesting article by Shep Hyken.
