A Fresh New Approach to Managing Customer Experience

Inspiring business owners to make the customer experience a critical business strategy is at the heart of a new customer-focused advisory group – The Customer Edge..

Thousands of new jobs are expected in the south of the Dutch province of Limburg in the coming three years..

Customer Service gets the Star Treatment from Agilisys

Fast growing digital transformation partner Agilisys will host a week of celebrations to raise awareness of customer service and the vital role it plays in successful business practice..

Happy Customer Service Week!

Happy Customer Service Week! thumbnail

To all the dedicated customer service professionals out there, we wish you a very happy Customer Service Week! Here are a few tips to help you celebrate in style..

Meineke will present a fascinating session titled “Delivering High Performance, Personalized Brand Experiences to Customers,” at the 5th annual Engagement & Experience Expo..

Martin Ellingham discusses the impact of the Financial Conduct Authority’s (FCA) Complaints Handling Policy Statement PS15/19 on financial services businesses..

Customer Connections: Is Your Voicemail Greeting up to Date?

Voicemail customer service

Lydia Ramsey reflects on her experience with a local restaurant and offers some timely advice for users of voicemail..

start up service

Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..

5 Tips for Managing Your Customers’ Experience

Building service

A recent experience prompted me to reflect on the ways companies could better manage the customer experience, lessons that every business can take on board from the start..

7 Ways to Handle Customer Complaints Over the Phone

Phone complaints

Before I take you through a 7-step process and tactics for dealing with difficult telephone calls, let’s explore your beliefs and intentions about customer complaints..

Step up and Be a Customer Service Leader

Step up and Be a Customer Service Leader thumbnail

Anyone can be a leader when it comes to customer service. Give it a try – step up and set an example. It will be contagious, and others will follow your lead..

Customer contact center managers want to keep engagement costs down, which often means live agents spending as little time on the phone by deflecting as many customers as possible..

Meet the Science Superstars of Customer Service!

Meet the Science Superstars of Customer Service! thumbnail

Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center..

More Candidates Needed for Customer Service jobs

Despite a massive growth in job vacancies, the customer service industry faces reduced candidate choice.

What Do Your Customers Think about You?

What Do Your Customers Think about You? thumbnail

Find out how your customers view the service they receive and you will be able to deliver that little bit extra..

MaritzCX has announced CXMasters™, an intensive career development event for customer experience (CX) professionals who want to expand and validate their skills, increase customer loyalty, and earn professional recognition. CXMasters will be held September 14-17, 2015 in Salt Lake City..

Mobile Customer Service

According to analysts, 89% of companies expect to compete mostly on the basis of customer experience by 2016, compared with only 36% five years ago…

As customers become increasingly mobile, equipped with smarter devices and, most importantly, higher customer service expectations, corporate America needs to address how best to service this new customer..

The Association of Convenience Stores (ACS) has launched new guidance for retailers on how to meet the needs of disabled customers in store..