Ganpath Thanumoorthy of Firstsource explains what operations leaders need to know to grasp the opportunity behind the AI buzzword – and reap the benefits of early adoption..

Karl Brough, General Manager for the U.K. and South Africa at Foundever, explains why now more than ever, a strong partnership, rather than a supplier relationship, is integral to the success of the client..

Miami and Palo Alto, Foundever a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents..

Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships..

Disrupt, Sabio’s flagship digital transformation conference in the UK, will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th..

In today’s digital age, the role of traditional phone systems might seem to be diminishing, but they remain an integral part of business operations. Effective communication with customers hinges on a reliable phone system..

Online portal systems are used to provide users with services, information, and resources from a central location. These portals were created to streamline and simplify access to digital content for users..

You know that excellent customer service is the heart of any successful business. But have you considered the far-reaching benefits of honing versatile skills for this crucial role?

The brick and mortar retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. As a result, physical retailers must offer something special..

The media and entertainment industry continually evolves, and customer experience is more crucial than ever. The ability to provide exceptional customer experience sets apart successful businesses..

In this article, we’ll dive into five different ways in which cybercriminals can steal your customers’ sensitive information, and then we’ll explore how to avoid these types of attacks..

In customer service, employees are the face of the company and the effectiveness of the onboarding process cannot be overstated. This article outlines techniques and best practices for HR managers..

Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future..

Have you been waiting for the day you can scale up your customer service operations without hassle? With the emergence of AI, your wait may be over..

Customers have higher expectations than ever, and their satisfaction directly impacts your company’s success. As a manager, it’s your responsibility to lead the charge in enhancing the customer experience..

While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience..

BigChange has developed a system to help commercial vehicle drivers avoid unexpected charges and fines associated with low emission and traffic congestion zones..

Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting..