AI Tips From BT, HSBC, Google, Deutsche Telecom and More

Ever wondered how you can use AI to improve engagement and satisfaction? Or maybe you’d love to gain more insights into your customers’ behavior? Learn more..

How Utilities Can Use Digital Communication to Fix a Fractured CX thumbnail

When it comes to providing a seamless customer experience, the best place to start is with communications..

Working in Partnership to Deliver Enhanced Customer Service

Working in Partnership to Deliver Enhanced Customer Service thumbnail

In the final blog of the series, Samantha Saunders hands over to Rob Stefanovic to share an example of how cooperation between partners can help build trust and recognition..

B2B customer support software provider cites company growth driven by year-over-year increases in multi-year customer agreements and larger deal values..

Axis Group has successfully achieved the ServiceMark Accreditation from The Institute of Customer Service..

Company-Wide Commitment Is Needed to Lead Customer Service Innovation thumbnail

Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation, you need commitment across the board..

Recognizing Great Staff Performance Is Key to Improving Service Quality thumbnail

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition..

Deliver Better Customer Service by Breaking Down Internal Barriers thumbnail

In the second of a special Customer Service Week series, Samantha Saunders explores how cross-training staff improves morale, attitude and service delivery..

Delivering Quality Customer Service to Disabled Passengers

Delivering Quality Customer Service to Disabled Passengers thumbnail

Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week..

AI in Ecommerce: Personalization and Beyond

AI in Ecommerce: Personalization and Beyond thumbnail

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience..

How Call Center Outsourcing Can Save You Time and Cost

How Call Center Outsourcing Can Save You Time and Cost thumbnail

As more companies look for ways of lowering costs and increasing productivity, David Miller looks at some of the benefits of outsourcing your call center operation..

5 Ways to Deliver Better Service for Customer Service Week thumbnail

In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..

Ten Strategies for Building Strong Internal Customer Relationships thumbnail

Bob Lucas reveals his powerful strategies for building and maintaining strong internal customer relationships..

A quick look at the internet and you’ll see chatbots are trending right now. These AI-powered apps are making great strides in providing solutions for enhancing the customer experience. One such chatbot solution is being developed for the healthcare market by a company called TNH Health. And investors are showing interest; Valor Capital Group has [...]

New survey on customer service automation reveals 83% of consumers are willing to make messaging their primary means of contacting customer support. Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumer sentiment about chatbots and automation in customer service. The study also zeroes in on opinions on [...]

How to Win Customers Instantly With Phone Courtesy

How to Win Customers Instantly With Phone Courtesy thumbnail

Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule # 1..

Insurers Neglecting Customer Service on Digital Channels

Poor performance and focus on social media damages trust and risks future revenues..

The ‘Uberization Event’ – London – 26th September 2019 thumbnail

Join the experts who will discuss real-time communications, customer expectations and the changes that are to come..

Customer Service Superpowers: How Visual Tools Could Give Your Business the Edge thumbnail

Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..