Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for successful remote onboarding of call centre staff..

The sudden need to enable remote working has impacted all companies and operations, and customer service is no different. Jonathan Mobbs of Maintel explains..

As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from the power of Artificial Intelligence. .

As millions of pounds are lost to Coronavirus scams, Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments..

The coronavirus pandemic has drastically impacted every sector and industry, perhaps none more so than the customer service job family..

The marketing landscape is constantly changing and evolving. Nowadays customers want ‘immediate’, whether that’s immediate results, immediate satisfaction, or immediate blame..

Critizr’s customer feedback technology will now integrate with Google’s Business Messages, meaning customers can now contact and hold rich conversations with their local businesses in real-time..

In this Reuters Events webinar hear from leaders at Pizza Hut, Extended Stay America, Gladly and HP discuss the strategies that will lead your business towards best-in-class customer service..

Michael Reiserer, MD EASY Software, Germany, reveals many companies are making good progress towards employee and supplier experience management but there is still work to be done..

Edmund Ovington, VP at Unbabel, discusses the impact of the pandemic and the challenges customer service teams face to scale up and respond quickly to customer needs..

The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support..

Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar on how AI is allowing for more accurate, well-informed responses..

Bryan Horn talks standards and why he believes it is essential to have a dedicated director with a customer-first mindset leading your operation..

Purity, the experiential marketing agency have produced this useful infographic to help inspire new ways of creating virtual experiences in the new reality..

Remember the days when people noticed good customer service, talked about it, and most importantly—rewarded  you for it? Happy customers would return and spread the word..

Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to customer loyalty..

Results of a new study released by Calabrio show most contact centres are embracing work changes and expect them to benefit the industry long term..

Azure Event Hub users can now easily migrate their logs to one centralised data management platform, eliminating the complexity of logging and data analysis..