With the COVID-19 pandemic having sparked an unprecedented surge in remote working, people from all different industries have had to adapt the way they work to be in keeping with the new norms..

Providing top-notch service does not have to cost a lot, but it does take time and effort to create a memorable service experience for your customers..

As 2021 fast approaches, many in the field have begun to wonder what the new year will bring, and how teams will run and start to transition back into the office..

Facemasks, door signs, floor decals, partitions, and hand sanitizers won’t keep your customers. Such safety protocols in response to the pandemic are expected from your customers..

It’s time to use the all-round benefits of WFM to ensure your contact centre thrives. Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times..

Aviad Abiri of NICE examines how service organizations will need to incorporate agility in their functioning to succeed in a constantly changing world..

Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company..

Did you know that office clutter has a direct impact on how we work? Find out how you can declutter and optimize a workplace for happier employees and customers..

As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges.  Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. .

A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot..

Reuters Events are excited to announce their next customer service webinar featuring Wealthsimple, Visible, Metromile and Helpshift. Register for free now..

Customers expect immediate results but they also crave the personal touch. Abbie Heslop of EBI.AI discusses how artificial intelligence (AI) can help to achieve the right balance..

Cathal McGloin, CEO of ServisBOT explores how contact centres have adjusted to working from home and considers whether they will be permanently changed by the pandemic..

Localz, leading experts in digital customer engagement, location, and communications technology has announced the closing of a £2 million venture round of funding..

It’s long been acknowledged that motivated and engaged employees with the right tools are the key to business success. Andrew Tucker, Success Manager at Cirrus explains..

PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’.

In addition to the head office in Antwerp, and the French office in Lille, CX company Premium Plus is now opening a branch in the UK’s capital, London..

Encoded has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies..