MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic..

Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months achieving 30% year-on-year sales growth, despite the global pandemic..

BigChange, the mobile workforce management technology company, has announced that EDF has selected its pioneering JobWatch system to support the delivery of metering and energy services..

‘The customer is always right’ is a phrase that is constantly being preached by business experts today. This is particularly true in the highly competitive home improvement industry..

Jeff Mowatt looks at some surprisingly quick and simple ways to improve your response time to customer inquiries—and make an exceptional first impression..

Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal..

Are you looking for ways to delight your customers beyond the standard realm of satisfactory customer service? Try communicating with them more effectively. Here are six tips to get you started..

In the first of a new series of blogs, Magnus Geverts shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM)..

Building a loyal customer base is essential to growing and maintaining a successful business. Loyal customers will always choose your brand over any others..

Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as vice president of customer experience..

Insights from three analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times..

Macro 4 has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to their customer journeys..

Air France KLM ESSC has continued its partnership with Thrive, which has involved the development of an employee engagement and communications app, ‘My Wem’..

Abbie Heslop at EBI.AI takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants..

Nicola Buckley, Executive Vice President at Park Place Technologies explores a few ways to build a better experience – and relationship with your customer..

The use of digital coupons to provide fast resolution and appeasement to unhappy customers can minimize the potential negative spread of reputational damage..

This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021..

BigChange today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation..