Larry Galler reveals a newly discovered business-medical condition, “SCS.” Salesperson Complacency Syndrome!
If your company is really about customer service, you do not want to stop providing service to customers just because they decide not to do business with you right now.
For businesses large and small, success and profitability depends upon customer acquisition, customer contact and customer retention. This customer management cycle can be further enhanced by implementing a Customer Relationship Management strategy or CRM.
Today’s technology has many advantages and a great many disadvantages. I often wonder how our society survived without a mobile telephone. Now I wonder how I survived without the Internet.
It really does come down to the Golden Rule of treating people the way we would like to be treated. In our society, maybe it’s not Gold or Platinum, maybe it’s The Titanium Rule, in every thing you do in business, as humanly possible, to make sure that the customer feels appreciated!
Chuck Dennis presents some important things to consider when setting your customer service standards.
A customer service failure, simply defined, is customer service performance that fails to meet an individual’s expectations. Read on to learn how to restore the customer relationship.
Determining your customer’s value can literally be the most profitable thing you’ll ever do for your business. Here you can learn more about Marginal Net Worth and Lifetime Value.
One of the most important things that can set you apart from your competition is giving better service on the telephone. Here are 5 quick and simple tips for better phone service.
With these smart tips, you can turn your employees into customer service pros.
You should not consider angry customers to be the bane of your company’s business. You should embrace them. Read on to learn why.
Today’s satisfied customer is tomorrow’s competitor’s satisfied customer. Unless you know how to keep them. Learn more in this article.
To really outshine your competition, you must be customer-focused. Here are 10 characteristics of a customer-focused company.
The following list provides a good starting point for thinking about customer service research and how it can help your company deliver superior service.
While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior service year in and year out. From these businesses we can learn what customer service blunders to avoid.
Russ Mate reveals some of the biggest customer service mistakes to be avoided at all cost.
In this article Rob Warlow shares some tips on how to write a great customer service letter.
There are many reasons why teams and organizations haven’t developed a culture of intense focus on their customers and partners. But the root cause of poor or just mediocre customer service goes deeper. It has to do with will.
Customers are now in charge – thanks to the growth of the web – and it’s easier than ever to comparison shop and switch from one business to another with the click of a mouse. Here are 7 ways to keep customers loyal.