Customer Service & Experience 2021 takes place October 5-6th and is committed to showcasing the world’s most customer-centric leaders. This is the last chance to register for your free pass!

PCI DSS was created to protect consumers and merchants against security breaches.  Robert Crutchington at Encoded explains why it pays contact centres to be PCI DSS compliant..

By using a reliable and modern contactless card reader, you’ll be able to streamline the payments process, serve your customers quickly, highlight your efficiency, and focus on customer satisfaction simultaneously..

Many businesses focus their marketing efforts on acquiring new customers. But while customer acquisition is important, customer retention is even more important. Learn more in this article..

Top corporate gifting company Appreciate Business Services has launched the ‘Big Thank You’ – a dedicated campaign to get UK businesses and organisations saying thanks to customers and clients..

Previously, the only means of communication between the company and the client were telephone and fax. Today, the choice of communication channels is wider than ever. A variety of communication channels simplifies..

The top four process risks that customer service teams should be aware of include disgruntled clients, insufficient information systems, training, and warranty. Here is an overview of these risks..

Join 1000+ leaders in this free Reuters Event webinar to explore how to address post-pandemic challenges like rapid digitization, using technology to drive growth, and evolving roles. Join live or get on-demand access..

Customer satisfaction can be defined as how happy customers are with a company’s products, services, and capabilities. Learn how a Knowledge Management system can help keep your customers satisfied..

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience..

The ‘pingdemic’ has caused widespread disruption and staff shortages. Roger Beadle, CEO and Co-founder of Limitless explains how brands can best manage their customer service teams during such unforeseen events..

Understanding what is important to customers and what support and services will help make their lives easier is vital to ensuring that you keep your customers happy and build strong customer relationships..

Yext, Inc. the AI Search Company, has announced it has launched Yext AI Search on Salesforce AppExchange, empowering customers to transform the customer support experience for both agents and customers..

Seymour Taylor, one of the longest-established accountancy practices and business advisers has chosen Workbooks CRM to help grow revenues and increase operational efficiency throughout the business..

The major barriers to simplification are closer to home than you may think. Ross Daniels at Calabrio reveals the best practices that successful leaders share and how resource planners can lead the way..

The omnichannel approach has been used by marketers to reach as many customers as possible, especially in the current circumstances, where most physical stores remain closed and rely on online purchases..

Companies small and large are currently using all types of information to understand their customers better, regardless of what products or services they’re offering. Learn more about customer location data..

Broadly speaking, the main goal of a business is to create value. Two very different ideologies exist today to achieve that goal: the “inside-out” approach and the “outside-in” approach. Jason Grier, Reputation, explains..