Effective customer service coaching is essential—not just to ensure your team meets customer expectations but to help them exceed them. Here, we explore six skills every customer service coach should nurture..
Advancements in AI-driven customer experience (CX) solutions have changed the game for businesses, especially in retail and e-commerce. But does your CX lack the human touch?
By leveraging data, pattern recognition, and automation, AI empowers businesses to not only detect but also proactively address the needs of vulnerable customers. Here’s how AI can help vulnerable customers..
How do you know your customers are truly satisfied? It’s a question that can make or break a business. In this article, we’ll explore the most effective ways to measure customer satisfaction..
Industry-leading insurtech Zywave has won five Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer Service..
John Tschohl, founder and president of the Service Quality Institute, presents his guide to Handling Irate Customers and Difficult Situations Technique card. These are the principles that are taught at the Institute..
Al Haddad Motors has been awarded the prestigious Mercedes-Benz General Distributor Award, marking its first-ever recognition for “Best Customer Service Business Performance” in the Small Market category..
In the world of fast-moving consumer Goods (FMCG), product recalls are an inevitable challenge that brands must confront. The key question is; what can brands do to be better prepared and mitigate the damage?
The Airports Council International (ACI) World, in partnership with Amadeus, unveiled the 2024 ASQ Airport Experience Awards winners. The awards recognize airports for their exceptional passenger experiences..
According to a new report, the customer service market size is anticipated to rise from USD 470.88 billion in 2024 to USD 800.0 billion by 2035, growing at a CAGR of 4.94% during the forecast period..
SmartBear, a leading provider of software quality and visibility solutions, is the winner of two Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. Joe Joyce eared global honors..
Whether through help-desk interactions, marketing messages, or automated responses, voice moulds perception and can ultimately determine customer loyalty. A company’s tone of voice is more than just words..
Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it drives forward..
The online casino industry is hyper-competitive. There is a limit to how much a casino can give away in promotions to acquire a new customer, and there are only so many games that publishers are distributing..
Liveops, a leading provider of outsourced customer service solutions, has been awarded two Gold Stevie® Awards in the 19th Annual Stevie® Awards for Sales & Customer Service..
The fast-food giant McDonald’s aims to raise the bar for efficiency and customer service by rolling out AI technologies across all 43,000 global locations. With ambitious goals to improve speed and accuracy..
Telkomsel and Tencent Cloud have signed a strategic partnership at the Mobile World Congress 2025 in Barcelona focusing on AI and cloud-based solutions. The partnership aims to accelerate digital transformation..
The A’ Sales, Contact Center, and Customer Service Design Award is a global benchmark for recognizing and celebrating innovation in customer service design, where customer experience can make or break a brand..
Despite the buzz surrounding AI and CX, most organisations are still finding their feet and unsure where to turn for guidance, according to insights from Sabio Group’s AI Community Day..
