Bill Wilson (holding the award) and the Severn Trent digital team, picking up gold at the 2019 European Contact Centre and Customer Service Awards on Wednesday 27 November, hosted by Fiona Bruce (Far right) and special guest Frank Bruno (far left).
Severn Trent was recognised for ‘delivering exceptional customer service’ at an awards ceremony in London, dedicated to the customer contact industry.
The water and waste company picked up a gold and silver gong at the 2019 European Contact Centre and Customer Service Awards (ECCCSA) on Wednesday 27 November, for leading the way on customer service using social media and digital channels.
Gold was awarded to Severn Trent for the ‘Most Effective Digital Customer Experience’, followed by silver for the ‘Most Effective Customer Experience in Social Channels’.
Picking up the awards, Bill Wilson, Digital Channel Strategy Lead at Severn Trent, said:
“We’re absolutely thrilled to win gold and silver at the European Contact Centre and Customer Service Awards. It’s a really proud moment for the team, to be honoured among so many other organisations who are doing great things for their customers.
“As a company, we’ve put customers at the very heart of everything we do, which I think is reflected in the service we offer via our social media and digital channels. It’s great to see that the hard work and dedication shown by the team has been recognised with these awards.”
About Severn Trent
Severn Trent is the UK’s second biggest water company. It serves 4.4m homes and business customers in England and Wales. Its region stretches from mid-Wales to Rutland and from north and mid-Wales south to the Bristol Channel and east to the Humber. The company delivers almost two billion litres of water every day through 49,000km of pipes. A further 94,000km of sewer pipes take waste water away to more than 1,000 sewage treatment works.