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Knowledge Base

How to Use Videos to Improve Customer Experience

7-Second Tips to Increase Foot Traffic in Your Store

5 Best Alternatives to Adobe Illustrator

How to Identify and Deal with Difficult Customers in the Banking Sector

How to Impress Potential Customers with UX Design

7 Best Website Builder Software of 2018

10 Ways Social Media Can Improve Your Customer Service

5 Common Attribution Problems All Sites Suffer From

5 Small Steps to Growing your Business in 2018

How to Improve Inventory Management and Customer Satisfaction as a Result

How to Build an Engaged Team and Boost Customer Service as a Result

4 Reasons Why Your Business Needs a Mobile App

Where to Go From Customer Service

How to Protect Customer Data Rigorously so You Don’t Lose Clients Through Loss of Trust

Tips for Taming Trolls and Calming Upset Customers

10 Tips to Improve Your Customer Experience

Connecting is Important to Conversion: Is Your Business Doing Everything Possible to Connect with Your Customers?

How to Stop Driving your Online Customers to your Competition

Using Social Media for Customer Service

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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