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Knowledge Base

How to Identify and Deal with Difficult Customers in the Banking Sector

How to Impress Potential Customers with UX Design

7 Best Website Builder Software of 2018

10 Ways Social Media Can Improve Your Customer Service

5 Common Attribution Problems All Sites Suffer From

5 Small Steps to Growing your Business in 2018

How to Improve Inventory Management and Customer Satisfaction as a Result

How to Build an Engaged Team and Boost Customer Service as a Result

4 Reasons Why Your Business Needs a Mobile App

Where to Go From Customer Service

How to Protect Customer Data Rigorously so You Don’t Lose Clients Through Loss of Trust

Tips for Taming Trolls and Calming Upset Customers

10 Tips to Improve Your Customer Experience

Connecting is Important to Conversion: Is Your Business Doing Everything Possible to Connect with Your Customers?

How to Stop Driving your Online Customers to your Competition

Using Social Media for Customer Service

What is a Customer Service Director?

The Intraday Story – Four Reasons to Think Again about Real-Time

5 Tips to Help Your Customers Communicate With You Across Time Zones

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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