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Knowledge Base

How to Use Customer Service to Strengthen Your Customer Community

5 Ways To Boost The Lifetime Value Of Your Customers

How Major Companies Have Migrated to a Work-at-Home Model

How Fleet Tracking Device Improves Customer Service

3 Top Benefits of Smart Lighting Technology

How Customer Service Can Take a Toll on Your Mental Health

Don’t Let Bully Customers Trample on Your Employees

3 Ways to Run a Successful Tiny Business

What Is Ad Tech and Why Should You Care About It?

How to Improve Customer Service in the Construction Industry

Techniques to Prioritize Your Customers’ Satisfaction

The True Cost of the Amazing Customer Service

How to Communicate With Customers From Diverse Cultural Backgrounds

Launch Your Pop Up Shop in 5 Easy Steps

Six Things Customers May Be Reluctant to Share With Auto Insurers

How to Remove Yourself From Data Brokers

Key Considerations for Customer Service in the Hospitality Industry

4 Things Your Customers Shouldn’t Have to Wait for and Why They’re So Important

Why Academic Writing Skills Are Useful for Managers

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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