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Knowledge Base

Does Market Research Guarantee Success?

Start a Business with the Help of Strong Software Tools to Manage Your Data and Keep it Safe

Why You Should Ditch Traditional Modes of Training and Opt for Video Conferencing Software

Why Is Customer Service Key to the Success of Sports Betting Apps in Kansas?

4 Proven Ways to Pick Up Employees with Low Morale

Why the Gambling Industry Needs to Provide Empathetic Customer Support

What Is a the Role of a Customer Experience Manager?

Why Choose English as a Second Language?

What Goes Into Making a Successful Startup

How Betting Sites Can Use Technology to Improve Customer Experience

Tips for Customers on How to Handle Emotions When Gambling

10 Tips for Improving Online Gaming Customer Support

The Best Ways to Reduce Employee Dissatisfaction

Why Small and Medium Businesses Benefit from Outsourcing IT

Teaching English as Your Side Hustle

Indiana Employers: Why Workman’s Comp is Important

Benefits and Strategy Of Collaborative Learning

Tips for Providing Exceptional Law Firm Client Service

Why Consumers Are Adopting B2C Marketplaces

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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