Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Knowledge Base

Easy Ways to Announce the Opening of a Second Business Location to Your Customers

How Much Will It Cost to Hire Dedicated Development Team?

Seven Ways to Improve HR Communications to Make the Recruitment Process Smoother

Does Market Research Guarantee Success?

Start a Business with the Help of Strong Software Tools to Manage Your Data and Keep it Safe

Why You Should Ditch Traditional Modes of Training and Opt for Video Conferencing Software

Why Is Customer Service Key to the Success of Sports Betting Apps in Kansas?

4 Proven Ways to Pick Up Employees with Low Morale

Why the Gambling Industry Needs to Provide Empathetic Customer Support

What Is a the Role of a Customer Experience Manager?

Why Choose English as a Second Language?

What Goes Into Making a Successful Startup

How Betting Sites Can Use Technology to Improve Customer Experience

Tips for Customers on How to Handle Emotions When Gambling

10 Tips for Improving Online Gaming Customer Support

The Best Ways to Reduce Employee Dissatisfaction

Why Small and Medium Businesses Benefit from Outsourcing IT

Teaching English as Your Side Hustle

Indiana Employers: Why Workman’s Comp is Important

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 40
  6. 41
  7. 42
  8. 43
  9. 44
  10. 45
  11. 46
  12. ...
  13. 95
  14. »
Customer Connect Expo 2025
Subscribe




Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025