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Knowledge Base

5 Tips for Choosing a Dedicated Server in Europe

6 Ways to Improve Call Center Agent Retention and Outcomes

The Evolution of Online Casino Graphics and Animation: Creating Immersive Experiences

Automated Certificate Management: Boosting Efficiency and Reducing Downtime

Designing a Gaming Website: Tips and Tricks to Level up Your User Experience

Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

An Effective Guide to Improving Financial Literacy

Best Business Ideas for Your Project in 2024

How to Choose a Help Desk Software for Technical Support?

Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone

How Online Casinos Set the Gold Standard in Digital Customer Service

Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Mastering GA4: An Introduction to the New Google Analytics Version

Hedera vs VeChain: Which Will Be Worth More in 2030?

Job Today: Hiring at a New Level and With Maximum Results

How to Attract New Customers in the Highly Competitive Trades Industry – A Guide

Streamlining HR Processes: How AI is Revolutionizing Talent Acquisition

Measuring Success: Using Analytics and Reporting in Legal Case Management Software

Top Reasons to Start Thinking About Your Retirement – Right Now!

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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