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Knowledge Base

Identify Anonymous Web Visitors

The Power of Online Review Platforms: Benefits for Users and Businesses   

Comparing Transportation Options: Coach Buses vs Shuttle Buses

Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

How Gamblers Are Getting Around Gamstop to Play Bingo Despite Having a Suspension

A Guide to Choosing the Best Business Energy Supplier in the UK

How to Elevate Customer Support Excellence: Harnessing the Power of Writing Services

How to Help Your Staff Make Sense of Medical Packages During Open Enrollment

How Apps to Delete Tweets Enhance Customer Service and Brand Reputation

6 Effective Ways to Enhance Customer Satisfaction with TikTok

The Technological Revolution in Gambling: How Innovation is Shaping the Industry

Leveraging Residential Proxies to Enhance the Customer Experience

How to Get Employees Excited About Moving and Relocation

Pin Up is One of the Best Casinos in India for Customer Service

How Can IT Staffing Agencies Help Your Business?

Understanding the Rules of Workers’ Comp Insurance for Small Businesses

5 Easy Steps to Create a Membership Website

A Guide to Reading a Gold Spot Price Chart

Importance of Technical Support in Online Casinos: Tasks and Problems

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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