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Knowledge Base

Crafting Effective Customer Support in the Online Gaming Industry

Customer Service and Customer Value in Finance and Accountancy

Revolutionizing Reviews: The Impact of 360 Feedback Software

Enhancing Workforce Competency with Assessment Software

Global Residence Index Spotlight: The Allure of Turkish Citizenship

6 Apps With Excellent Customer Service

The Future of ATS and AI in Recruitment – What to Look For

IT.com Presented a Master Class on Domain Name Registration

How SafeOpt Can Be Useful for Your Business’ Marketing Success

The Secret Sauce: How Casinos Excel in Customer Service Magic!

How Enterprise Project Management Software Differs from Other Systems

Key Services Offered by HR Consultancies: A Comprehensive Overview

Protecting Attendee Information with Venue Manager Software

How do Modern Technologies Make Modern Betting Sites More Secure?

Customer Service Employees: Altresume Can Help You to Create the Best CV

Custom Payment Solutions: Your Competitive Edge in a Digital World

Understanding the Difference Between Accounting and Bookkeeping Services

The Box That Fits All: Exploring the Benefits of Custom Shipping Boxes

From Panic to Resolution: Crisis Handling Techniques for Financial Service Representatives

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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