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Knowledge Base

Why Investing in Customer Success Training Is a Smart Decision

Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

How to Find the Right Address for Your Business Site

Top 10 Best Shipping Options for Small Businesses in 2024

Maximizing Efficiency: Integrating Paystub Generators with Accounting Software

Pay-Per-Head Providers in the Online Sports Betting Industry Explained

Beyond Traditional Warehouse Solutions

A New Era in Payment Processing: Why Businesses Choose Paysafecard?

Why Customer Support is the Key to Success for Modern Casinos

Best Online Casinos in New Zealand 2023: Loyalty Systems and the Popularity of VIP Programs

The Impact of Casino Loyalty Programs on Satisfaction, Emotional Binds, Loyalty, and Price Sensitivity

The Art of Delighting Customers: Strategies for Earning Positive Reviews

Which Trees Will Look Best on Your Business Premises

How To Choose The Best Polish Live Casino In 2023?

Improving Customer Satisfaction: Strategies for Sport Betting Platforms

Harnessing a Bachelor of Science in Communication for Stellar Customer Service

Startup Product Development: The Main Stages

Betting on Satisfaction: The Role of Customer Service in Casinos

IT Managed Services Can Help Businesses Improve Customer Experience – Here’s How

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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