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Knowledge Base

How to Use Data Analytics to Improve High Roller Casino Customer Service

Group Study vs. Solo Sessions: What Works Best for Homework?

Common Challenges in Automated API Testing: Overcoming Obstacles with Expert Solutions

Why Workplace Well-being is Good for Business

Customer Connections: Creative Marketing Strategies Using OOH Solutions

Accelerate Sales with Pristine Spaces: Dealership Cleaning Unleashed

Technological Developments in 2024

Australia’s Choice: Top Real Money Pokies

5 Important Financial Decisions that Can Have a Serious Impact on Your Business

How to Benefit from Czech Casino Deposit Bonuses?

Process Mapping for Software Development and IT Projects

How to Level Up Your Customer Service Game: 4 Ways

Top 10 Proven Strategies to Expand Your Small Business

Smart Tagging: Revolutionizing Equipment Identification and Tracking

Bitcoin’s Risky Gamble: Brute Force Attacks

How Uniform Providers Can Optimize Operations with B2B E-Commerce Solutions

Staying Competitive: Tools Every Mortgage Broker Needs in Their Arsenal

Mobile Casino Customer Support for Players

How the Horse Racing Industry Implements Customer Service

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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