Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange.
The only operator with full national coverage, Dyno-Rod selected BigChange to help it transition to paperless working and improve operational efficiency. Using the BigChange platform, Dyno-Rod is already saving a day a week in the administrative resource it requires to run its team of mobile service engineers whilst more efficient job scheduling and tracking has boosted capacity and profitability, helping to strengthen the business and support growth.
“BigChange has been a real eye opener,” commented Sam Crowley, Managing Director of Dyno-Rod’s Cork office. “I have never introduced new software or new working practices that has not been met with some degree of scepticism by the workforce. But with BigChange its different. I think it’s because everyone, from field-based engineers to back-office staff and management, can see how it makes their job easier.
“Before BigChange we had disparate systems and processes that were not joined-up and didn’t communicate. With BigChange we have one system that does everything,” he continued. “With intelligent job allocation and real time tracking we can take on more jobs per person per day and react, in real-time, to changing schedules if something unexpected crops up. All our paperwork has been replaced with easy to fill in digital forms which means we capture the right information at the right time and can share it instantly with the right people. This means no more lost jobs sheets, no customer queries we can’t answer and no missed invoices.”
Dyno-Rod has been operated by the Crowley family since 1975 and provides 24/7 emergency response to residential, commercial and industrial premises. Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.
“The BigChange team were amazing introducing the solution in bite-size, easy to digest chunks, and as we have rolled out the functionality, from simple tracking and vehicle checks to integrated job scheduling, reporting and invoicing, they have been with us at every step.” continued Crowley. “The BigChange University means we can get new staff up and running in no time and, unlike other software companies, BigChange is open and reactive to feedback.”
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to integrate platform, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com.