Customer Service & Experience 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service.
In celebration of our 10th anniversary, we are bringing our most senior line-up yet. Expect insights from senior leaders at the forefront of service and experience, impactful presentations, real-world case studies, interactive sessions, and virtual networking – Direct to your home.
Our all-star speaker line-up boasts leaders from Frito-Lay, Verizon, Mastercard, Twitter, Nissan USA, Radisson Hotels, AT&T, Philadelphia Eagles, and many more of the USA’s most recognisable brands. Gain actionable insight into 2020’s biggest challenges and opportunities:
Scale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you futureproof your support structure for 2020 and beyond
Synchronize Channels: Provide intuitive 24/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations
Implement Automation: Build a business case for your 2020 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more
Bring customer experience to the center: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success
Upskill Agents and Leaders: Empower agents with the latest innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents