Reuters Events Free Webinar: Increasing Customer Engagement to Reduce Resolution Times.
Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times and increasing efficiency. With customer expectations continuing to rise it’s important that you do both.
Join the next free Reuters Events webinar (JUNE 4TH, 12PM EST/ 9AM PST) to hear how real-world customer service leaders are using innovative and efficient strategies to boost customer engagement and reduce resolution times.
REDUCE RESOLUTION TIMES – Arm your agents with actionable information. Go beyond customer insights and provide a personal guide to each interaction
ENHANCE EVERY CUSTOMER INTERACTION – Utilize the latest digital customer service technology to engage customers on a deeper level, increase satisfaction and decrease resolution times
MAKE EVERY CALL COUNT – Bring context to the conversation to increase first call resolution and foster a deeper relationship with your customer