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Contracting inbound agents working from home

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#1   Posted: 23 Jan 2013 07:15

I work for a Contact Center that has a peak of inbound calls (placing orders) during Nov-Dec. We are looking into the possibility of contracting agents to assist during this time to assist in answering inbound calls and placing orders. Has anyone used a company to help find good, reliable, trustworthy agents to this type of work? Does anyone have any information that would be helpful in starting this type of set up?

#2   Posted: 16 Feb 2013 07:39

You can find freelancers/part-timers in places like etc. Or you can also hire a contact center to support you around this time.

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