The UPS Store is known for providing reliable, efficient, and high-quality customer service. Let’s see how they do it.
With over 5,000 locations worldwide and a team of experts, The UPS Store has become a one-stop-shop for all customer’s shipping, packaging, and printing needs.
Best Customer Service Award
In 2023, The UPS Store was recognized by Forbes on it’s Best Customer Service list, where it reached the number one spot. This amazing achievement is a testament to the commitment of The UPS Store in providing exceptional and personalized service to its customers.
In this article, we will list 12 ways The UPS Store provides the best customer service to its customers and how it has become a go-to destination for businesses and individuals worldwide.
1. Friendly and Knowledgeable Staff
The UPS Store staff members are trained to provide excellent customer service. They are knowledgeable about the services that the store offers and can assist you with any questions or concerns you may have. They are friendly, approachable and always willing to go the extra mile to ensure that your needs are met.
2. Variety of Services
As they are a UPS company, The UPS Store provides a wide range of services besides just packing and shipping. You can get your photos printed, design custom invitations, laminate documents, and even get your mail forwarded to a new address. The store caters to businesses, individuals, and any other customer in need of their services.
3. Packaging and Shipping Services
Package and shipping are the primary services offered at The UPS Store, and they excel in both areas. Whether you need a small package shipped next day or a large item shipped internationally, the team at The UPS Store has got you covered. They offer packaging materials to ensure that your packages arrive safely and securely.
4. Online Printing Capabilities
The UPS Store’s online printing capabilities enable you to upload your files, customize your prints, and have them delivered right to your door. This service is perfect for businesses and individuals who want to print marketing materials, banners, flyers, and business cards without ever leaving their desk.
5. Notary and Document Services
If you need a document notarized or require any other document service, The UPS Store has got you covered. Their staff is trained and certified to provide notary and other document services to assist with anything from contracts to legal documents.
6. 24-Hour Access to Mailboxes
The UPS Store offers mailbox rental services that are accessible 24 hours a day, seven days a week. This feature is particularly useful for businesses and individuals who need secure mail handling services at any time of day or night.
7. Pickup and Drop-off Services
The Store’s pickup and drop-off services enable you to have packages delivered to and picked up from their location when it is most convenient for you. This service is ideal for busy individuals who do not have the time or resources to track down packages themselves.
8. Custom Crating
If your items require custom crates, The UPS Store has also got you covered. Their team of experts can build custom crates to ensure that your packages arrive at their destination safe and sound.
9. International Shipping
If you need to ship internationally, The UPS Store is the place to go. They offer a range of international shipping options that cater to various budgets, destinations, and timelines and provide much-needed peace of mind that your packages will arrive safe and sound.
10. Freight Shipping
Freight shipping is another service offered at The UPS Store. If you have a large item or multiple packages that need to be shipped, The UPS Store can assist you. They provide expert shipping, handling, and tracking of your item or items to ensure that they arrive at their destination safely and without damage.
11. Online Tracking
The UPS Store has an online tracking system that enables you to track your packages from the moment they leave the store to when they arrive at their destination. This feature gives customers much-needed peace of mind that their packages are in safe hands.
12. Customized Shipping Solutions
The UPS Store works with businesses and individuals to provide customized shipping solutions that cater to specific needs. Whether you need to ship fast, ship internationally or require specialized handling of your packages, The UPS Store has the expertise, knowledge, and resources to provide the customized services you need.
One customer shared their experience where a staff member went above and beyond to help them print and ship important documents for an urgent business meeting. Despite the last-minute request, the staff member remained calm and provided efficient service, making sure that the customer’s documents arrived on time.
Another happy customer let us know about The UPS Store’s international shipping service where they shipped a parcel to their family in Australia. The package contained important documents and sentimental items, and the customer was worried about potential delays or damages during transit.
To their delight, the package arrived earlier than expected and in perfect condition. The staff at The UPS Store had taken extra care to ensure that the package was securely packaged and shipped using the most efficient route.
These are just some examples of how The UPS Store staff members are dedicated to providing superior customer service to their customers.
How to Contact The UPS Store
The UPS Store can be contacted through various channels, such as phone, email, and in-person. They also have a user-friendly website where customers can learn more about their services, place orders online, and track packages.
- Customer Service Phone: (800) 742-5877
- Headquarters Phone: (858) 455-8800
- Website: https://www.theupsstore.com/support/customer-service
- Contact Page: https://www.theupsstore.com/support/email-us
- Twitter: https://twitter.com/theupsstore
- Facebook: https://www.facebook.com/theupsstore
- Address: The UPS Store Headquarters, 6060 Cornerstone Court West, San Diego, CA 92121
With their friendly staff, wide range of services, and expertise, The UPS Store provides award winning customer service that sets them apart from other shipping and packing stores.
Let us know in the comments below if you agree or disagree and what YOU think of The UPS Store’s customer service!