As we all know, the customer support team are the backbone of all customer facing strategy, they can make or break a business. So, the question we’re asking is; how can you empower your team to deliver an amazing experience?
To find out how, join Incite Group’s webinar, “Supercharge Your Workforce” (July 30, 11:00AM EST). Hear from Home Depot, Guru, PVH, Microsoft & CXPA on how they empower their agents with the tools and strategies to deliver the ultimate CX.
(If you can’t join live, register now and you’ll be sent you the recordings later).
The webinar will give attendees tools and strategies to:
- Onboard New Agents Rapidly: Tailor your internal structures, tech and training strategies for each channel and niche of customer service to reduce onboarding time and get your agents on the phone asap
- Empower your Team with the Latest Tech: Arm your agents with the knowledge management systems, AI, Machine Learning and automation they need to deliver delightful customer experiences at scale
- Analyze Key Metrics and Quality Assurance: NPS? CSAT? OSAT? Monitor across several scores to ensure metrics are delivering the truest results and your agents are providing the best support
Hilary Curran, Director of Customer Experience, Guru
Diane Haluszka, Director, Customer Service, PVH
Mary McCarthy, EMEA, Customer Service Director, Microsoft
Diane Magers, Former CEO, CXPA
Remember, if you can’t join live register to access the recordings!