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Customer Retention

Harnessing AI to Boost Customer Retention: The Future of Personalized Customer Experience

Service Recovery: Four Steps to Keeping Customers

10 Ways to Turn First-Time Buyers into Repeat Customers

What’s the Best Way to Increase Customer Retention?

4 Ways to Improve Customer Loyalty and Retention

How to Measure Customer Retention

How Poor Treatment by Customers Leads to High Turnover in the Service Industry

4 Leadership Secrets to Retain Customers During Disruption

Four Steps to Increase Customer Retention

5 Keys to Customer Retention

Keeping the Personal Touch Improves Customer Retention

How to Keep Your Customers Coming Back – Understanding Customer Retention

7 Tips for Advanced Customer Satisfaction and Retention

7 Tips for Outstanding Customer Retention

Customer Service Secrets: Six Secrets of Outstanding Customer Retention

8 Fool-Proof Strategies for Customer Retention

One Deal Away: Engaging and Retaining Insurance Customers

Top Customer Retention Tips

Customer Connect Expo 2025
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Latest Articles

  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust
  • How to Scale Customer Care Seamlessly as Your Business Grows
  • Enhancing Customer Experience Through Integrated Digital Marketing

Customer Service News

  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut
  • Firstsource and Sanas Join Forces to Transform Customer Conversations with AI
  • Introducing GRAIA: The New Agentic AI and CCaaS Platform

Knowledge Base

  • Creating Vibrant Art Showcase Videos with CapCut Desktop
  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence
  • Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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