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Customer Retention

Harnessing AI to Boost Customer Retention: The Future of Personalized Customer Experience

Service Recovery: Four Steps to Keeping Customers

10 Ways to Turn First-Time Buyers into Repeat Customers

What’s the Best Way to Increase Customer Retention?

4 Ways to Improve Customer Loyalty and Retention

How to Measure Customer Retention

How Poor Treatment by Customers Leads to High Turnover in the Service Industry

4 Leadership Secrets to Retain Customers During Disruption

Four Steps to Increase Customer Retention

5 Keys to Customer Retention

Keeping the Personal Touch Improves Customer Retention

How to Keep Your Customers Coming Back – Understanding Customer Retention

7 Tips for Advanced Customer Satisfaction and Retention

7 Tips for Outstanding Customer Retention

Customer Service Secrets: Six Secrets of Outstanding Customer Retention

8 Fool-Proof Strategies for Customer Retention

One Deal Away: Engaging and Retaining Insurance Customers

Top Customer Retention Tips

Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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