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Customer Retention

Harnessing AI to Boost Customer Retention: The Future of Personalized Customer Experience

Service Recovery: Four Steps to Keeping Customers

10 Ways to Turn First-Time Buyers into Repeat Customers

What’s the Best Way to Increase Customer Retention?

4 Ways to Improve Customer Loyalty and Retention

How to Measure Customer Retention

How Poor Treatment by Customers Leads to High Turnover in the Service Industry

4 Leadership Secrets to Retain Customers During Disruption

Four Steps to Increase Customer Retention

5 Keys to Customer Retention

Keeping the Personal Touch Improves Customer Retention

How to Keep Your Customers Coming Back – Understanding Customer Retention

7 Tips for Advanced Customer Satisfaction and Retention

7 Tips for Outstanding Customer Retention

Customer Service Secrets: Six Secrets of Outstanding Customer Retention

8 Fool-Proof Strategies for Customer Retention

One Deal Away: Engaging and Retaining Insurance Customers

Top Customer Retention Tips

Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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