Customer Experience

Shining the CX Spotlight on Employers and Suppliers

Latest Articles

Five Ways Courier Companies Can Improve Their Customer Service
Are Customer Service Teams Ready for Winter?
Three Ways to Maintain a 5-Star Contact Centre
Why Your Brand’s Billing Cycle Needs a Customer Experience Inclined CFO
6 Working Strategies to Boost Sales Productivity

Customer Service News

Europa Announces Employee Expansion
Bespoke International Reveals Record Breaking Growth
Localz Appoint ex-Verizon Connect MP as its New VP Of Sales EMEA
PCI Pal Announces Amazon Connect Integration and AWS Marketplace Availability
Mental Wellbeing Platform Designed to Tackle Workplace Burnout Scoops Prestigious People Analytics Award

Knowledge Base

5 Vital Tools Real Estate Agents Need for Success
Ways to Ensure Writing Plagiarism-Free Content for a Site
Chinese Crypto Ban: What It Means for Cryptocurrency
Importance of Customer Support at Online Casinos
Customer Targeting for eCommerce Marketing
Understanding the Responsibilities of a Human Resources Manager

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?