Retain the Human Touch: How to Deliver Personalised and Helpful Customer Service

In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward. After the success of 2019 we are back to help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams.

With senior leaders from brands including Zurich, Pizza Hut, Gucci, Mondelez and more taking part we are the only forum for Europe’s globally-minded CS leaders from instantly recognisable brands. The speaker line-up for 2019 is a list of who’s who in the European customer scene.

The Customer Service and Experience summit Europe

Find out how to strategize your customer service strategy with our key topics including:

Customer engagement and personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations

 Multichannel customer service: Meet your customer where they are – Make a success of social media and direct messaging

 Empowering CS agents to be customer-centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty

 Customer service infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for you and your customer

Join us and the movement of 200+ customer service leaders this September in London.

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