Examples of Poor Customer Service

Bad customer experiences are not hard to find these days. The key to success is to identify and correct poor service before it’s too late.

1 Star Service

Poor customer service examples:

1. Reaching a checkout in the supermarket and the cashier refusing to serve you as he is “just closing the aisle”.

2. Phoning a call center and getting lost in an endless loop of voicemail recordings.

3. Having to invest your own money to use a supermarket trolley (to go and BUY things from them!)

4. Being treated like a criminal at airport security.

5. Not getting batteries with your recent gadget purchase.

6. Slow replies to support request emails when you’ve just purchased a product online.

7. Waiting more than 30 minutes for something to eat in a restaurant.

8. Calling up a call center and being unable to speak with a human being.

9. Having to wait in all day because the online shop you purchased from is unable to tell you when they will deliver.

10. Telephone companies charging extra if you want to pay your bill in cash.

What are your experiences of sub-standard service? Leave a comment below.

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  • James L September 9, 2015, 6:29 pm

    – being passed from person to person because no one knows the answer to your query
    – the product you receive looks different to the one advertised
    – you are charged postage because you want to return a product that you don’t like
    – you are made to listen to crap music while you are waiting over the phone for a human being to talk to you

    Reply
  • chris February 1, 2016, 3:28 pm

    I recently shopped at a swimwear store. The lady did not ever smile, and told me i could not exchange because it upset her bookwork!

    Reply
  • Nancy March 24, 2017, 9:21 pm

    * When the cashier NEVER makes eye contact through the entire transaction and acts like she doesn’t care.
    * When anyone at any business place lies to you.
    * When the person serving you rolls their eyes when you tell them something.

    Reply
  • J cooker April 7, 2017, 5:32 pm

    Allowing someone to push in front of me. E.g. stopped serving me to serve someone just come up to counter… then flipped me off..

    Reply

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