What we do today has a long-term effect for both the customer and our company.

Here are some myths regarding customer service that may be stopping your customers from being loyal to you for life.

Most companies want to increase the quality of their customer service – do you?

Have you ever wondered what your customers really want? Here are 5 things that they may be looking for.

A three step process for making your business customer-friendly and build the relationships critical for customer loyalty.

John Tschohl is inspired by one of the world’s leaders in customer service—online retailer, Amazon.com. In this article John suggests we follow Amazon’s example and take the lead in serving our customers.

Your CRM system does a lot for your business, but you can help make it do more with a few simple upgrades. Learn how in this article.

Why the combination of customer interactions can add up to an overall amazing customer experience.

Let’s go back to basics by taking a closer look at the principles of customer service.

It was the best of stores, it was the worst of stores. An interesting article by Shep Hyken.

Don’t take customer service for granted – the financial impact is huge!

Take a journey through the five Stages of the Customer Satisfaction Practices Continuum.

Delivering customer support excellence can be a challenge. Here are 5 of the most common blunders to avoid.

Make the most of those precious opportunities when connecting with your customers.

The decision that you have to make is whether customer centricity is an investment that promotes doing more rather than less for your customers.

If you want to offer the best possible customer service experience, be sure to be consistent.

Do you know the real reasons why your lost customers decided to stop working with your company? Here is a way to find out.

How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast.