How to Handle Irate Internal Customers

Your co-workers and boss are your customers, and you must treat them as such.

Five Steps to Customer Service Improvement

If you are striving to compete or even become the market leader, these customer service tips will help you make the necessary improvements.

The Four C’s of Customer Service

In this multichannel world, it’s important to make sure your customers understand how important they are.

Nine New Year Resolutions for Great Customer Service

Richard McCrossan, Strategic Business Director at Genesys shares his list of New Year Resolutions.

What Are the Core Values of Customer Service?

Take a look at how the customer experience is affected by an organization’s core values.

How to Create Legendary Customer Service

Some lessons on how to create legendary and memorable customer service.

Top Technology Trends in Customer Service

For organizations keen to prioritize their customer service technology activities, these should be the key areas of focus.

Tomorrow’s Not-So-Big ‘Big Box’

Retailers continue to shrink physically and grow virtually. It’s a trend that promises many more unhappy returns this Holiday Season, and beyond. Here are three rules to ensure customers experience happy holiday shopping.

To help customer service teams improve conversations, Chris Bijou has developed a list of 10 traits possessed by the best customer service representatives.

3 Steps to a Great Customer Service Experience

Read about some of the difficulties faced when providing excellent service—and how to overcome them.

Customer Service: Why You Should Think Long Term

What we do today has a long-term effect for both the customer and our company.

Top 4 Customer Service Myths

Here are some myths regarding customer service that may be stopping your customers from being loyal to you for life.

Why Are Customer Service Improvements Important?

Most companies want to increase the quality of their customer service – do you?

5 Things Today’s Customers Want

Have you ever wondered what your customers really want? Here are 5 things that they may be looking for.

Make it Easier for Customers to Do Business with You

A three step process for making your business customer-friendly and build the relationships critical for customer loyalty.

John Tschohl is inspired by one of the world’s leaders in customer service—online retailer, Amazon.com. In this article John suggests we follow Amazon’s example and take the lead in serving our customers.

How to Instantly Upgrade Your CRM Software

Your CRM system does a lot for your business, but you can help make it do more with a few simple upgrades. Learn how in this article.

Why the combination of customer interactions can add up to an overall amazing customer experience.

Customer Service—It’s Not Rocket Science

Let’s go back to basics by taking a closer look at the principles of customer service.