When it comes to setting out on your quest to find a job as a Customer Service Manager, it pays to construct a professional looking resume. Not only will a good resume capture your skills and experience on paper for your prospective employer to consider; it will give you a real confidence boost by reminding [...]

When Giving Service, Give It Cheerfully

Customer service – especially when it is delivered both professionally and consistently – will beat price both as a customer retention and as a customer attraction tool just about every time. But customer service is not always what its name would imply..

It’s Not Your Father’s Customer Service Anymore!

Tell me about your employees who are 25 years of age and younger” is a favorite question of mine during one of my workshops, “Communicating and Managing the X and Y Generation Employee..

Getting Customers to Love You

When I was at Lands’ End, Fortune Magazine did an article on us called, “Getting Customers to Love You.” The big revelation about why we were loved was that we could be counted on..

Getting Back to Basics: A Customer Service Tale

If your company is really about customer service, you do not want to stop providing service to customers just because they decide not to do business with you..

Customer Service Cartoons by Jerry King

Jerry King customer service cartoons to lighten your day!

Customer service expert Shep Hyken comments on a recent J.D. Power and Associates customer service survey..

Sometimes giving good customer service doesn’t have to cost a fortune..