The omnichannel approach has been used by marketers to reach as many customers as possible, especially in the current circumstances, where most physical stores remain closed and rely on online purchases..

Companies small and large are currently using all types of information to understand their customers better, regardless of what products or services they’re offering. Learn more about customer location data..

Broadly speaking, the main goal of a business is to create value. Two very different ideologies exist today to achieve that goal: the “inside-out” approach and the “outside-in” approach. Jason Grier, Reputation, explains..

PCI Pal has been selected by Essex County Council to manage the security of payment transactions by reducing the need for any sensitive information to be entered from within the Council’s IT infrastructure..

If you are like many managers, you were promoted into your position after being good at your job. However, being great at one particular thing does not necessarily prepare you to become an effective manager..

Search engines such as Google utilize the user experience that your website provides as a major ranking factor. So, when it comes to building a website that ranks high, SEO and customer service go hand in hand..

In order to develop its IT infrastructure, companies must make a number of crucial decisions. Should they maintain the server on-premises and co-locate it in a datacenter, or totally relocate to the cloud?

The trend towards flexible workforces has exaggerated the complexity of running a modern contact centre. Make simplicity a top priority – that’s the verdict of Ross Daniels at Calabrio who shares his 5-point strategy..

The global pandemic has accelerated digital transformation in almost every industry. Eric Head, VP of Experience Leadership at Verint explores new opportunities to provide excellent customer service..

Inge De Bleecker, Vice President of CX at Applause reveals three important ways brands can provide seamless and unforgettable customer experiences across all platforms and devices..

McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team which aims to transform customer interactions..

On August 9, Balto will be revealing two products that will revolutionize the way you score and coach calls. Join this free webinar to find out how you can scale excellent conversations across your entire organization..

A unified communications (UC) solution can help make live and real-time communication with customers a real possibility by integrating audio, video and mobile capabilities – enabling a new level of customer service..

Reuters Events are excited to announce their next free webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom. Register now!

Magicman, the company that repairs almost any hard surface ‘back to new’, has transformed its nationwide repairs services with a 5-in-1 system from BigChange..

Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty..

Scripting tools for call centers are available in abundance in the market, but what makes a good call center script, and what should companies take care of before building their scripts?

PCI Pal, the global provider of cloud-based secure payment solutions, has been announced as a finalist in the 2021 Computing Cloud Excellence Awards for the ‘Best Cloud Finance Solution’ category. .