While the golden days of service with a smile are by no means over, and the key to providing great customer service still comes down to our people skills, incorporating the latest technology could give your business’s customer service that extra boost to set you apart from your competitors. In this article, we’ll explore different [...]
Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, and take out the policy..
A customer is for life not just for Christmas – how to make your contact centre impress when it matters..
Brendan Dykes examines how an audit of a company’s Customer Effort Score can dramatically improve customer service levels and build customer loyalty..
Here are some key points that can show us how to give really good customer service. My sister and I have been in customer service for over 75 combined years. Not that we are that old, but we gained our belief early. We started as salad girls, where we competed to have the cleanest, fullest, [...]
Bad customer service is a result of bad management. Let your employees treat customers right and they will be delighted..
When we think of customer service we immediately think of our external customers – the ones that buy our products or services. But what about another type of customer – the internal customer.
In this article I will share four actions which can help companies ease the transition to a customer-facing culture..
It’s a well known fact that it’s far easier to retain an existing customer than it is to acquire a new one..
Put your customers at the core of your business and watch your profits soar..
The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..
At any given moment, there is survey after survey showing what customers want and the impact when customers don’t receive what they want..
How to improve the customer experience with digital signatures..
How to increase customer interest and boost business..
Effective programs such as Voice of the Customer (VOC) can make a major contribution to your success. Learn more in this article by George F. Brown, Jr.
Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..
In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..
Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so [...]
Is your Service Desk’s customer service seen as an asset or a liability?