Mystery Shopping – Mysterious Ways to Improve Customer Care

Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales.

Mystery ShopperThe mission of the mystery shopper would be to enter your store or shop and locate the areas of deep concern that had created hindrance in the growth of your store.

A good company would sit with you to discuss the evaluation sheet so that the results are exactly the way you are looking for.

Telephone Mystery Shopping

Telephone mystery shopping is another aspect of mystery shopping that ensures that the customers’ calls are attended well and their queries are answered properly to rectify their confusions.

The procedure is the same; a mystery caller would call up in the store and gather the valuable information regarding employees’ performance.

Telephone mystery shopping is the most reliable source of rating the customer services over the phone. If the managers themselves call in the store there are chances that they may get caught or their findings could be biased.

Whereas a thorough professional mystery shopper would definitely know the ways to carry out the survey so that the best results are obtained in the end. They take large sample of calls, rate specific aspects, and study data in different ways.

Whatever the type of mystery services provided by the company telephonic or otherwise, it is counted as best if it is flexible, have years of experience, depth and a good background.

To compare the services of good companies browse the Internet. You can also get help from web vendors that provide excellent tools so that you can enhance your level of phone services.

Good phone service is the key to customer satisfaction. Picking up the phone and inquiring about the type of products and services offered is the general practice among the customers.

To answer these calls appropriately you need skilled and trained customer care professionals in your shops and stores. There are some companies that provide pre-evaluation screening of the employees. It helps to highlight the good and the bad qualities of the employee before recruiting them. It is very helpful for the stores.

There are various companies that have been imparting performance analysis programs in the form of video mystery shopping, training services and telephone mystery shopping.

Many UK and overseas businesses including the big and famous showrooms to small retailers, all have benefited from the these mystery shopping programs, especially the telephonic mystery shopping one. Through these programs they have managed to:

  • Get an insight picture of what opinion do their customers hold for their products and services.
  • Expand their businesses on the basis of higher customer satisfaction.
  • Learn about the problem areas of their employees and ways to improve them.
  • Retain more sales associates, as there is increased feeling of satisfaction in them.

Customer satisfaction should be the first priority of any business. One can opt for mystery shopping not only when one has started out but undoubtedly it is needed more to maintain the standards of one’s store.

About the Author

The author operates an online resource providing mystery shoppers an avenue to locate more companies to hire them for mystery shopping tasks.

Customer Service and Experience event



Leave a Comment