Registration is now open for the next Reuters Events Customer Service webinar: ‘Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty & Drives Revenue.’ Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash.
Taking place October 28th (12pm EST/9am PST), tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success:
- Learn to leverage technology in order to analyze, summarize and act on customer feedback across channels, geographies, customer segments, etc.
- Real-time insights are a crucial piece of the puzzle – Understand the importance of the ‘Voice of the customer’ as a key driver for services delivery strategy & actions
- Discover how to build the necessary tools to capture enough customer feedback, and incorporate this back into an effective service strategy
- Ana Pia Guzman-Briley, Director Customer Engagement & Loyalty, TGI Fridays
- Jasmine Kim, Chief Marketing Officer, Sutter Health
- Martijn Atell, CEO & Founder, VoteBash
I hope you can join us!